I’ve been seeing a lot of posts lately about how some big name companies just don’t get blogging and bloggers. Companies such as Dell and Apple have had their share of grief at the hands of bloggers.
Yesterday I came across a company that does get it. I blogged about Google Talk and mentioned that I also was trying other messaging and communication software including SightSpeed. Within an hour, someone from SightSpeed had commented on my post and offered to set me up with an account to give it a try.
This is amazing. I was truly floored. This shows the power, immediacy, and viral capabilities of blogging from a marketing standpoint that most companies are missing out on.
If SightSpeed had just sent me an email saying, hey try out our new software, I would have instantly deleted it. I wouldn’t have seen it, and neither would anyone else.
But when someone blogs about a product, service or company, they are in some ways, extending an invitation to that company to respond. Now the company has been invited to talk to the user, and their discussion (and marketing message) takes place in front of everyone that reads that post.
I’ve been working with the marketing departments of companies for a long time and this is something that I will be using as an example of “what to do” with all my clients. So many companies don’t even monitor what is being said about them in the blogosphere. Here it is proactively being taken a step further.
I’m going to install the new version of SightSpeed today and I’ll post about my experiences with it here.